New Patients
Your first visit to the Dermatology Center of McKinney involves a few special steps so that we can get to know you. To understand what to expect, please read through this page. You'll find all the practical information you need, such as a map and directions to our office, practice hours, payment policies and more.
There's also background information about our committed staff and our first visit procedures. You can also save some time by printing out and completing the patient forms in advance of your appointment.
PLEASE READ OUR NO-SHOW / RESCHEDULING POLICY BELOW
Mission Statement
We aim to provide caring, competent, up-to-date care in a warm environment. We always try to meet your needs in a timely manner.
Patient Forms
If you are a new patient and have called us and received a link to our patient portal, please fill out your information online via our Patient Portal before your visit. (Click on link below)
There will still be a few forms to complete when you come for your appointment--please still arrive 10-15 minutes early.
Click Here to access our Patient Portal
Please also print and fill out these forms so we can expedite your first visit:
In order to view or print these forms you will need Adobe Acrobat Reader installed.
Click here to download it.
If for any reason you are unable to open the New Patient Packet, please contact us and we will email you the packet directly.
No Show / Reschedule Policy
We understand that there are times when you must miss an appointment due to emergencies or obligations for work or family. However, when you do not call to cancel an appointment, you may be preventing another patient from getting much needed treatment. Conversely, the situation may arise where another patient fails to cancel and we are unable to schedule you for a visit, due to a seemingly “full” appointment book.
If you are unable to keep your scheduled appointment, please notify us at least 24 hours in advance so we can accommodate our other patients. You may also reschedule your appointment at that time. Our no-show/reschedule policy is as follows: a 24-hour notice is required. After the first no-show appointment (or after the first rescheduled appointment without at least 24-hour notice), as a courtesy, you will receive a phone call to remind you of the missed appointment and to reschedule your appointment. After the second no-show (or second reschedule without 24-hour notice) you (not your insurance company) will be charged $50 ($100 for surgeries) for the time slot we were not able to fill when you were a no-show or did not provide at least 24-hour advance notice of a need to reschedule. You will be required to hold subsequent appointments with your credit card information. On the third no-show, it will be the physician’s discretion as to whether a discharge letter will be sent out disengaging you from the practice and giving you 30 days to enroll with a new physician.
In consideration of other patients, if you are more than 15 minutes late, it may be necessary to reschedule your appointment or wait until our staff can accommodate you. We certainly take traffic and weather into consideration.
Map and Directions
Medical Office Building connected to the Medical Center of McKinney
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James Ralston, M.D. 4510 Medical Center Drive Suite #303 McKinney, TX 75069 (972) 548-0333 (972) 548-0348-fax |
Monday: Tuesday: Wednesday: Thursday: Friday: |
8:00 AM - 5:00 PM 8:00 AM - 5:00 PM 8:00 AM - 5:00 PM 9:00 AM - 6:00 PM 8:00 AM - 12:00 PM |
Our office is located on the third floor in the Medical Office Building, which is on the far west end of the Medical Center of McKinney campus. (It is also the Surgery Center building).
Payment Information
- Check
- Cash
- Visa
- MasterCard
- Discover
Patients are expected to pay co-pays, deductibles and percentages at the time of visit. All deductibles and percentages will be estimates based on insurance provided amounts. Insurance will be billed for covered services and patients will be responsible for any remaining deductible amount. Cosmetic procedures are payable at time of service.
Accepted Insurance Carriers
We accept most insurance plans. If you do not see your insurance company listed, please call 972.548.0333, we can verify this information for you.
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We do not accept Medicaid, BCBS HMO, Texas Plus, or TriCare (primary only).
Appointment Scheduling Details
We know you have many choices when choosing a dermatologist, so we have made requesting an appointment a simple and convenient process via our web site. If, for any reason you cannot keep a scheduled appointment, or will be delayed, please notify the office as soon as possible at 972.548.0333. This will allow us to better serve our other patients.
If you are a new patient, please be ready to provide your name, date of birth, insurance carrier and identification number, as well as the purpose for your visit. Providing us with this information beforehand will help increase our efficiency and will provide you with the appropriate appointment length. If you have a managed care insurance plan, it is your responsibility to obtain a valid referral. You may have to reschedule the appointment if the referral is not in place at the time of visit.
Please update us with your new address, current health insurance and any other changes in demographic location.
If you cannot keep your scheduled appointment, please call the office at least 24 hours in advance to avoid a $50.00 fee being charged to your account.
In consideration of other patients, if you are more than 15 minutes late, it may be necessary to reschedule your appointment or wait until our staff can accommodate you. We certainly take traffic and weather into consideration.
Cell phones are permitted but please be courteous of those around you and our staff.
If you are under the age of 18, a parent or guardian must be present at your initial visit. Arrangements may be made to be seen alone in the future depending on the nature of the visit.
Patient Education
For our latest information and cosmetic specials,
click the Facebook link below:
